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Got error [invalid request] when using data factory Web activity to get access token

  • 1.  Got error [invalid request] when using data factory Web activity to get access token

    Posted 06-05-2025 19:22

    Wang_Jiajun | 2021-12-07 07:33:33 UTC | #1

    Do you know which part I missed? Body or headers?

    anon11147534 | 2021-12-07 08:13:27 UTC | #2

    Hi,

    I'll assume you're using client credentials. Your headers and body are wrong. Please review the following article for reference: Grant - Client Credentials

    Wang_Jiajun | 2021-12-07 14:39:13 UTC | #3

    Can you please give me the sample for the headers and body?

    anon11147534 | 2021-12-07 15:51:57 UTC | #4

    Headers:

    Host: login.mypurecloud.jp
Content-Type: application/x-www-form-urlencoded
Authorization: Basic BASE64(<client_id>:<client_secret>)

    BASE64(<client_id>:<client_secret>) means you need to base64 encode your clientId and secret in the format <client_id>:<client_secret>

    Body:

    grant_type=client_credentials

    anon11147534 | 2021-12-07 15:53:12 UTC | #5

    See How to Use Base 64 Encoding for help on using Base4 encoding

    yuezhong | 2021-12-07 23:16:25 UTC | #6

    in your Web1 request, Headers, only keep 'Content-type: applicaiton/x-www-form-urlencoded, remove others. body granttype=clientcredentials

    select Authentication Basic (at the bottom), username = Client id, password=client secret.

    Wang_Jiajun | 2021-12-08 06:27:24 UTC | #7

    Hi all Thank you all for the reply. It works now. I retrieved the access token by web activity successfully.

    Please let me confirm with you one thing, as access token will be expired in 2 days, can I retrieve the refreshed access token by this method?

    If i need to refresh it before retrieving access token when it expires, Can you give me the sample for refreshing? Headers and body

    anon11147534 | 2021-12-09 08:41:16 UTC | #8

    You have to use the exact same method to get a new access token when/before this one expires.

    system | 2022-01-09 08:41:28 UTC | #9

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 12862



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