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Granularity for PostConversationsDetailsQuery

  • 1.  Granularity for PostConversationsDetailsQuery

    Posted 06-05-2025 18:05

    sajidali | 2016-12-01 08:29:50 UTC | #1

    Hi, I am trying fetch the the user conversations using "PostConversationsDetailsQuery" but i cant see granularity. Is there any way to fetch data on 30 minutes in this case?

    KevinGlinski | 2016-12-01 11:43:27 UTC | #2

    You would need to use the analytics conversation detail query and include a filter on the userid https://developer.mypurecloud.com/api/rest/v2/analytics/conversation.html

    sajidali | 2016-12-01 15:34:00 UTC | #3

    Thanks Kevin, I have tried but i dont think userid is supported in this case:

    {"status":400,"code":"bad.request","message":"Dimension userId is not valid in context CONVERSATION","messageParams":{},"contextId":"0695957d-bfcf-475c-8ef2-09e59c881ee7","details":[],"errors":[]}

    tim.smith | 2016-12-01 15:37:48 UTC | #4

    It needs to be a segment filter:

    {
 "interval": "2016-11-14T07:00:00.000Z/2016-11-26T06:59:59.000Z",
 "order": "asc",
 "orderBy": "conversationStart",
 "paging": {
  "pageSize": 25,
  "pageNumber": 1
 },
 "segmentFilters": [
  {
   "type": "or",
   "predicates": [
    {
     "type": "dimension",
     "dimension": "userId",
     "operator": "matches",
     "value": "9ed7d9f6-0c59-4360-ac54-40dd35eb9c2f"
    }
   ]
  }
 ]
}

    sajidali | 2016-12-02 12:41:35 UTC | #5

    Thanks, really appreciate the help. I am still not able to get the data in 30 minutes interval. Maybe i can not have granularity for postconversationdetails query? I am using c# and this is how i build the query.. ConversationQuery qs = new ConversationQuery();

    qs.SegmentFilters =new List<AnalyticsQueryFilter>() { new AnalyticsQueryFilter(AnalyticsQueryFilter.TypeEnum.Or, null, new List<AnalyticsQueryPredicate>() { new AnalyticsQueryPredicate( AnalyticsQueryPredicate.TypeEnum.Dimension, AnalyticsQueryPredicate.DimensionEnum.Userid, null, null, null, AnalyticsQueryPredicate.OperatorEnum.Matches, "563c0881-0bcd-4586-9cf7-c9adb1c48172" ) }) };

    And this is how segment data is returned:

    <img src="//inin-prod-use1-developerforum.s3.amazonaws.com/original/1X/7785f25c3cec40d2ea7c9fec06b5bfa7ecbc49b2.png" width="690" height="80">

    Am i missing something here?

    tim.smith | 2016-12-02 17:48:23 UTC | #6

    sajidali, post:5, topic:691
    Maybe i can not have granularity for postconversationdetails query?

    Granularity only makes sense with aggregate queries. Detail queries return individual results for the specified interval.

    sajidali | 2016-12-05 07:32:57 UTC | #7

    Thanks for the clarification, Tim.

    system | 2017-08-28 19:29:12 UTC | #8

    This post was migrated from the old Developer Forum.

    ref: 691



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