Legacy Dev Forum Posts

kristofferph | 2024-12-17 12:33:51 UTC | #1

Hi,

I’m encountering an issue when trying to group metrics by `externalTag` using the `/api/v2/analytics/conversations/aggregates/query` endpoint.

Request Details:

Here’s the request body I’m using:

{
  "interval": "2024-12-17T00:00:00.000Z/2024-12-17T23:59:59.999Z",
  "groupBy": [
    "queueId",
    "mediaType",
    "externalTag"
  ],
  "metrics": [
    "nOffered",
    "tAbandon",
    "tAnswered",
    "tConnected",
    "nConnected",
    "nTransferred",
    "tHandle",
    "tFlowOut",
    "tAcd",
    "tWait",
    "tHeldComplete",
    "tTalkComplete",
    "tAcw",
    "tIVR",
    "tTalk"
  ],
  "granularity": "PT1H"
}

What I’ve Done:

1. I used the `PUT /api/v2/conversations/{conversationId}/tags` endpoint to set the `externalTag` value on specific conversations:
1. 1. Some conversations have `externalTag = "TEST GROUP 1"`
2. 2. Others have `externalTag = "TEST GROUP 2"`
2. I verified via `GET /api/v2/conversations/{conversationId}` that the `externalTag` is correctly set on these conversations.
3. I ran the aggregate query for the correct interval covering the conversations.

The Problem:

When I execute the aggregate query, I don’t see any groups based on the `externalTag`. The response groups by `mediaType` and `queueId`, but the `externalTag` group is missing.

Any insights or tips would be greatly apprecited.

system | 2025-01-16 12:29:04 UTC | #2

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