SvenS | 2018-08-22 05:18:05 UTC | #1
Is it possible to initiate a make call from an external app and handover additional parameters which can be used in an UI-Script?
Process
- Make call in behalf of a queue
- handover all call relevanted parameters + one special process number
- this process number should be displayed in an edit-field so the agent do not need to enter it
- later the agent clicks a number to call a data action where this process number can be send from the UI-script
tim.smith | 2018-08-23 13:51:01 UTC | #2
There isn't currently a way to assign participant attributes as part of the dial step. You will need to place the call, get the conversation and participant IDs from the response, then make another API call to set the participant attributes.
This feature request is being tracked as CS-607. I've added your request to it.
system | 2018-09-23 13:51:05 UTC | #3
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 3416