Hi Theresa,
we also use Jabra headsets and installed the Jabra Direct software to tune the settings for the agents.
Did you install that also for your agents?
What also helped a lot is using the USB dongle instead of Bluetooth connection.
Regards,
Christian
------------------------------
Christian Rosenberger
System Architekt Customer Interaction Art
------------------------------
Original Message:
Sent: 12-10-2025 15:47
From: Theresa Voisine
Subject: Headset - Genesys Cloud and Teams
Hello,
We use Jabra Engage 65 headsets with both GC and Teams and often run into functionality issues when switching between them.
We're interested in learning what headsets others are using in similar scenarios that do not present these issues.
Thank you in advance!
Theresa
#Unsure/Other
------------------------------
Theresa Voisine
VP Network and Systems Administration
------------------------------