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  • 1.  Headset - Genesys Cloud and Teams

    Posted 20 days ago

    Hello,

    We use Jabra Engage 65 headsets with both GC and Teams and often run into functionality issues when switching between them.

    We're interested in learning what headsets others are using in similar scenarios that do not present these issues.

    Thank you in advance!

    Theresa


    #Unsure/Other

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    Theresa Voisine
    VP Network and Systems Administration
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  • 2.  RE: Headset - Genesys Cloud and Teams

    Posted 20 days ago

    Hi Theresa,

    we also use Jabra headsets and installed the Jabra Direct software to tune the settings for the agents.

    Did you install that also for your agents?

    What also helped a lot is using the USB dongle instead of Bluetooth connection.

    Regards,
    Christian



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    Christian Rosenberger
    System Architekt Customer Interaction Art
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    Original Message


  • 3.  RE: Headset - Genesys Cloud and Teams

    Posted 20 days ago

    Exactly the same situation for us.



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    James Dunn
    Telecoms Specialist
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    Original Message


  • 4.  RE: Headset - Genesys Cloud and Teams

    Posted 19 days ago

    Hi Christian,

    Would you mind sharing the settings you fine tune for the agents? Maybe we have missed something.

    We do use the USB for connectivity.



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    Theresa Voisine
    VP Network and Systems Administration
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    Original Message


  • 5.  RE: Headset - Genesys Cloud and Teams

    Posted 19 days ago

    We use the Poly/HP Voyager 4310/4320 headsets and HP/Poly Sync 20 speaker.  We also setup a default audio profile in Genesys for the headset.  Teams is straightforward regarding what device to use.  Hope this helps.



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    Rial Coleman
    Sr. VoIP Administrator
    District of Columbia Water and Sewer Authority
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    Original Message


  • 6.  RE: Headset - Genesys Cloud and Teams

    Posted 19 days ago

    I have also seen some issues if they plug the dongle into the laptop or docking station.  Usually the laptop works better, but yesterday using a Poly wired USB headset the docking station was the fix.



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    John Humma
    Call Center Architect
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    Original Message


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