Welcome Community

Hello everyone!
My name is Luiz, and I'm a developer from Brazil specialized in Genesys Cloud. I've just joined this community!

I've noticed some interesting differences in how companies use Genesys Cloud here compared to other regions - especially around integrations (WhatsApp vs. SMS), AI adoption, and data regulations.
Besides voice still being the main channel in Brazil, WhatsApp is used for almost everything nowadays.

For example, a healthcare lab here uses Genesys Cloud integrated with WhatsApp so that nurses can easily contact patients to confirm appointments or share test updates.

Curious if others have seen similar use cases or trends in their countries.

------------------------------
Luiz Rosa
Full stack developer
------------------------------

Hello everyone!
My name is Luiz, and I'm a developer from Brazil specialized in Genesys Cloud. I've just joined this community!

I've noticed some interesting differences in how companies use Genesys Cloud here compared to other regions - especially around integrations (WhatsApp vs. SMS), AI adoption, and data regulations.
Besides voice still being the main channel in Brazil, WhatsApp is used for almost everything nowadays.

For example, a healthcare lab here uses Genesys Cloud integrated with WhatsApp so that nurses can easily contact patients to confirm appointments or share test updates.

Curious if others have seen similar use cases or trends in their countries.

------------------------------
Luiz Rosa
Full stack developer
------------------------------

Hello everyone!
My name is Luiz, and I'm a developer from Brazil specialized in Genesys Cloud. I've just joined this community!

I've noticed some interesting differences in how companies use Genesys Cloud here compared to other regions - especially around integrations (WhatsApp vs. SMS), AI adoption, and data regulations.
Besides voice still being the main channel in Brazil, WhatsApp is used for almost everything nowadays.

For example, a healthcare lab here uses Genesys Cloud integrated with WhatsApp so that nurses can easily contact patients to confirm appointments or share test updates.

Curious if others have seen similar use cases or trends in their countries.

------------------------------
Luiz Rosa
Full stack developer
------------------------------

Hello everyone!
My name is Luiz, and I'm a developer from Brazil specialized in Genesys Cloud. I've just joined this community!

I've noticed some interesting differences in how companies use Genesys Cloud here compared to other regions - especially around integrations (WhatsApp vs. SMS), AI adoption, and data regulations.
Besides voice still being the main channel in Brazil, WhatsApp is used for almost everything nowadays.

For example, a healthcare lab here uses Genesys Cloud integrated with WhatsApp so that nurses can easily contact patients to confirm appointments or share test updates.

Curious if others have seen similar use cases or trends in their countries.

------------------------------
Luiz Rosa
Full stack developer
------------------------------

Hello everyone!
My name is Luiz, and I'm a developer from Brazil specialized in Genesys Cloud. I've just joined this community!

I've noticed some interesting differences in how companies use Genesys Cloud here compared to other regions - especially around integrations (WhatsApp vs. SMS), AI adoption, and data regulations.
Besides voice still being the main channel in Brazil, WhatsApp is used for almost everything nowadays.

For example, a healthcare lab here uses Genesys Cloud integrated with WhatsApp so that nurses can easily contact patients to confirm appointments or share test updates.

Curious if others have seen similar use cases or trends in their countries.

------------------------------
Luiz Rosa
Full stack developer
------------------------------

Hello everyone!
My name is Luiz, and I'm a developer from Brazil specialized in Genesys Cloud. I've just joined this community!

I've noticed some interesting differences in how companies use Genesys Cloud here compared to other regions - especially around integrations (WhatsApp vs. SMS), AI adoption, and data regulations.
Besides voice still being the main channel in Brazil, WhatsApp is used for almost everything nowadays.

For example, a healthcare lab here uses Genesys Cloud integrated with WhatsApp so that nurses can easily contact patients to confirm appointments or share test updates.

Curious if others have seen similar use cases or trends in their countries.

------------------------------
Luiz Rosa
Full stack developer
------------------------------

Hello everyone!
My name is Luiz, and I'm a developer from Brazil specialized in Genesys Cloud. I've just joined this community!

I've noticed some interesting differences in how companies use Genesys Cloud here compared to other regions - especially around integrations (WhatsApp vs. SMS), AI adoption, and data regulations.
Besides voice still being the main channel in Brazil, WhatsApp is used for almost everything nowadays.

For example, a healthcare lab here uses Genesys Cloud integrated with WhatsApp so that nurses can easily contact patients to confirm appointments or share test updates.

Curious if others have seen similar use cases or trends in their countries.

------------------------------
Luiz Rosa
Full stack developer
------------------------------

Hello everyone!
My name is Luiz, and I'm a developer from Brazil specialized in Genesys Cloud. I've just joined this community!

I've noticed some interesting differences in how companies use Genesys Cloud here compared to other regions - especially around integrations (WhatsApp vs. SMS), AI adoption, and data regulations.
Besides voice still being the main channel in Brazil, WhatsApp is used for almost everything nowadays.

For example, a healthcare lab here uses Genesys Cloud integrated with WhatsApp so that nurses can easily contact patients to confirm appointments or share test updates.

Curious if others have seen similar use cases or trends in their countries.

------------------------------
Luiz Rosa
Full stack developer
------------------------------

Hello everyone!
My name is Luiz, and I'm a developer from Brazil specialized in Genesys Cloud. I've just joined this community!

I've noticed some interesting differences in how companies use Genesys Cloud here compared to other regions - especially around integrations (WhatsApp vs. SMS), AI adoption, and data regulations.
Besides voice still being the main channel in Brazil, WhatsApp is used for almost everything nowadays.

For example, a healthcare lab here uses Genesys Cloud integrated with WhatsApp so that nurses can easily contact patients to confirm appointments or share test updates.

Curious if others have seen similar use cases or trends in their countries.

------------------------------
Luiz Rosa
Full stack developer
------------------------------

Hello everyone!
My name is Luiz, and I'm a developer from Brazil specialized in Genesys Cloud. I've just joined this community!

I've noticed some interesting differences in how companies use Genesys Cloud here compared to other regions - especially around integrations (WhatsApp vs. SMS), AI adoption, and data regulations.
Besides voice still being the main channel in Brazil, WhatsApp is used for almost everything nowadays.

For example, a healthcare lab here uses Genesys Cloud integrated with WhatsApp so that nurses can easily contact patients to confirm appointments or share test updates.

Curious if others have seen similar use cases or trends in their countries.

------------------------------
Luiz Rosa
Full stack developer
------------------------------

Hello everyone!
My name is Luiz, and I'm a developer from Brazil specialized in Genesys Cloud. I've just joined this community!

I've noticed some interesting differences in how companies use Genesys Cloud here compared to other regions - especially around integrations (WhatsApp vs. SMS), AI adoption, and data regulations.
Besides voice still being the main channel in Brazil, WhatsApp is used for almost everything nowadays.

For example, a healthcare lab here uses Genesys Cloud integrated with WhatsApp so that nurses can easily contact patients to confirm appointments or share test updates.

Curious if others have seen similar use cases or trends in their countries.

------------------------------
Luiz Rosa
Full stack developer
------------------------------

welcome @Luiz Rosa!

------------------------------
Cesar Padilla
INDRA COLOMBIA

Original Message:
Sent: 10-13-2025 15:06
From: Luiz Rosa
Subject: Hello everyone!

Hello everyone!
My name is Luiz, and I'm a developer from Brazil specialized in Genesys Cloud. I've just joined this community!

I've noticed some interesting differences in how companies use Genesys Cloud here compared to other regions - especially around integrations (WhatsApp vs. SMS), AI adoption, and data regulations.
Besides voice still being the main channel in Brazil, WhatsApp is used for almost everything nowadays.

For example, a healthcare lab here uses Genesys Cloud integrated with WhatsApp so that nurses can easily contact patients to confirm appointments or share test updates.

Curious if others have seen similar use cases or trends in their countries.

------------------------------
Luiz Rosa
Full stack developer
------------------------------

Thanks!  Cesar Padilla in Colombia similar to us?

------------------------------
Luiz Rosa
Full stack developer

Original Message:
Sent: 10-15-2025 15:22
From: Cesar Padilla
Subject: Hello everyone!

welcome @Luiz Rosa!

------------------------------
Cesar Padilla
INDRA COLOMBIA

Original Message:
Sent: 10-13-2025 15:06
From: Luiz Rosa
Subject: Hello everyone!

Hello everyone!
My name is Luiz, and I'm a developer from Brazil specialized in Genesys Cloud. I've just joined this community!

I've noticed some interesting differences in how companies use Genesys Cloud here compared to other regions - especially around integrations (WhatsApp vs. SMS), AI adoption, and data regulations.
Besides voice still being the main channel in Brazil, WhatsApp is used for almost everything nowadays.

For example, a healthcare lab here uses Genesys Cloud integrated with WhatsApp so that nurses can easily contact patients to confirm appointments or share test updates.

Curious if others have seen similar use cases or trends in their countries.

------------------------------
Luiz Rosa
Full stack developer
------------------------------