Hello everyone!
My name is Luiz, and I'm excited to join the Genesys community.
I currently work as a Support Analyst focused on Genesys Cloud solution, supporting projects related to customer service, collections, and contact center operations. I've been working closely with integrations, troubleshooting, call flows, and platform improvements, especially in environments connected to Salesforce.
I joined this community to learn from experienced professionals, exchange knowledge, and stay updated on best practices and new features within the Genesys ecosystem.
Looking forward to connecting with all of you and contributing whenever possible!
Thank you!
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Luiz Santos Bandeira
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