I'm leading the Contact Center Business Unit at Mannai Technologies, Qatar, and I have 19 years of experience working with various contact center technologies and platforms across different industries.
My primary interests in this community are around pre-sales strategies, product features, and AI initiatives within the contact center space. I'm particularly keen on exploring practical use cases, emerging capabilities, and best practices that help organizations maximize the value of modern customer experience technologies.
Looking forward to learning from the community, sharing insights, and discussing innovative approaches to leveraging Genesys solutions.
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Binu Savariyar
Solution architect contact center
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