Mark_Mathis | 2017-10-05 17:09:44 UTC | #1
I am looking for documentation/example of creating a custom web data connector with customActions. I have found some documentation but still am having a hard time "connecting all the dots", so was looking for some examples. The customer is wanting to create an automated IVR that will be able to do the following: Enter a Contract # and validate the contract # using internal API calls. Look up Balance Information on multiple Funds Transfer between Funds Allocate Funds Change PIN Number
My understanding of the custom data dip connector has always been just looking up information and I was wondering if anyone has ever setup a "Bank by Phone" type of app using connectors to communicate to backend system via API calls.
Any and all help would be appreciated. Mark
tim.smith | 2017-10-05 17:15:36 UTC | #2
When you define custom data actions, you define both the request and response schemas. This allows you to send data you've collected in Architect to your web service. For example, you could collect a contract number via a Collect Input action and then use that value as an input to your custom Data Action to send to your web service. You could then play info about the contract from the response and give the caller additional action options, collect more input, and make more API requests with their input to perform various operations. Does that help?
system | 2017-11-05 17:15:38 UTC | #3
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