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Help requested with OpenMessage inbound message creation

  • 1.  Help requested with OpenMessage inbound message creation

    Posted 06-05-2025 18:24

    Sean_Fitzpatrick | 2022-11-26 17:53:14 UTC | #1

    Hi, I am trying to use the open messaging API to send an inbound (open) message to an ACD queue. I created an open messaging integration and can use this to send 'agentless' outboud messages to my third party middleware. Now I'd like to send responses from my middleware to an agent. I have a working OAuth client credientials grant (used successfully in the outbound flow). However when I try submitting a message (see the message format below) I get an exception (see below). What am I missing here ? Can anyone point me in the right direction ?

    class OpenNormalizedMessage { id: dummyId1669484178356 channel: class OpenMessagingChannel { id: null platform: null type: Private messageId: 1669484178355 to: class OpenMessagingToRecipient { nickname: null id: <integration ID used for outbound open messaging> idType: null firstName: null lastName: null image: null email: null } from: class OpenMessagingFromRecipient { nickname: null id: dummyFromId1669484178355 idType: Opaque firstName: dummy lastName: user image: null email: null } time: Sat Nov 26 18:36:18 CET 2022 metadata: null } type: Text text: This is the payload at 1669484178356 content: [] events: [] status: null reasons: [] isFinalReceipt: true direction: Inbound metadata: null }

    Code throws this exception

    Exception when calling ConversationsApi#postConversationsMessagesInboundOpen com.mypurecloud.sdk.v2.ApiException: error at com.mypurecloud.sdk.v2.ApiClient.interpretConnectorResponse(ApiClient.java:705) at com.mypurecloud.sdk.v2.ApiClient.getAPIResponse(ApiClient.java:757) at com.mypurecloud.sdk.v2.ApiClient.invoke(ApiClient.java:868) at com.mypurecloud.sdk.v2.api.ConversationsApi.postConversationsMessagesInboundOpen(ConversationsApi.java:12850) at com.mypurecloud.sdk.v2.api.ConversationsApi.postConversationsMessagesInboundOpen(ConversationsApi.java:12819) at com.primecontact.iwd.message.InboundOpenMessage.main(InboundOpenMessage.java:61)

    Regards, Sean

    Sean_Fitzpatrick | 2022-11-28 07:57:20 UTC | #2

    Found my problem by printing the raw body of the exception thrown by the API.

    system | 2022-12-29 07:58:05 UTC | #3

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 17381



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