Hi Anand
I made a sketch here of what I would do.
The first step is to validate the scheduler group and create a variable, for example, flow.PlayAudio.
The "Open" output adds the name of the audio file that will have the zero option.
For the others (closed/holiday, etc.), add the name audio file that does not have the zero option.
Below that, add an collect input block.
in the "Input Audio" enter the variable name PlayAudio.
In other words, in this scenario, if it's open, the variable "flow.playaudio" will contain the audio with a zero.
If it's closed, the audio will be without the zero.
Next, add a "switch" statement for the outputs that the client entered.
Even with the time of office, the customer could still accidentally select option zero.
Notice that below "open" in "Evaluate Scheduler Group" I created another variable of type boolean: flow.isOpen = true
You can use it to make a decision in "case 6" of the Switch (which is option zero).
Eg.:
I hope this helps.
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Kaio Oliveira
GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM
PS.: I apologize if there are any mistakes in my English; my primary language is Portuguese-Br.
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Original Message:
Sent: 02-23-2026 12:46
From: Anand Gangappa
Subject: Help with time-based IVR menu option (press 0 only during open hours)
Welcome to ABC Services.
For customer service, press 1.
For sales inquiries, press 2.
For billing and payment options, press 3.
For technical support, press 4.
If the contact center is open: to speak with an operator, press 0.
To repeat this menu, press 9.
Hi Community,
I have a requirement for the above menu prompt with DTMF options.
I want the "press 0 to speak with an operator" option to be available only when the contact center is open; otherwise, this option should be skipped.
How can I achieve this at the menu level?
#CommunityQuestions(Contest,Community,etc.)
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Anand
NA
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