margolles | 2018-11-19 09:00:00 UTC | #1
Hello,
I am trying to get the metrics "tWait" and "tAbandon" for any user in a given interval by using "api/v2/analytics/users/aggregates/query" with this request:
{ "interval": "2018-11-01T14:00:00.000Z/2018-11-15T14:30:00.000Z", "granularity": "PT24H", "groupBy": ["userId"], "filter": { "type": "and", "predicates": [ { "dimension": "mediaType", "operator": "matches", "value": "voice" } ] }, "metrics": ["tWait","tAbandon"] }
But I am getting an empty answer: {}
Can anyone tell me what am I doing wrong?
Thanks!!
margolles | 2018-11-19 10:43:14 UTC | #2
I've found the answer here
https://developer.mypurecloud.ie/forum/t/tabandon-for-agents/1653
"tAbandon" is not available for agents.
system | 2018-12-20 10:33:42 UTC | #3
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