Sean_Lindsay1 | 2024-10-21 14:08:23 UTC | #1
Hello
I am needing to hide customer details across all messaging channels, for web messaging this is not an issue as we can use a participant data to create a fake name. When I try this or other participant data fields within the message flows, the name shows of the customer should the customer message from WhatsApp of Facebook, I have looked at the following attributes and it doesn't seem to override. in the agent UI.
Message.Message.senderAddressInfo.addressDisplayable Message.Message.senderAddressInfo.addressNormalized Message.Message.senderAddressInfo.addressRaw Message.Message.senderAddressInfo.email Message.Message.senderAddressInfo.name Message.Message.targetAddressesInfo
What I need:
I need the ability to hide the social handlers from the live agents.
Any thoughts would be greatly apricated.
system | 2024-11-21 14:08:50 UTC | #2
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