ellil | 2022-03-02 22:41:39 UTC | #1
historical adherence API data(adherence Percentage) are not matching with Genesys Portal. how to verify ?
/api/v2/workforcemanagement/adherence/historical Input: { "startDate": "2022-02-25T00:00:00.000Z", "endDate": "2022-02-25T23:59:59.999Z", "timeZone": "Pacific/Auckland", "userIds": ["xxxxx-xxxx-xxxx-xxxx-xxxxxx"] , "includeExceptions": "TRUE" }
Result:
"data": [ { "userId": "xxxxx-xxxx-xxxx-xxxx-xxxxxx", "startDate": "2022-02-25T00:00:00.000Z", "endDate": "2022-02-26T00:00:00.000Z", "adherencePercentage": 96.34, "conformancePercentage": 98.69, "impact": "Negative",
But in the portal Adherence shows as 95.14 %
Becky_Powell | 2022-03-02 23:03:59 UTC | #2
I would recommend reporting this issue to Customer Care - customer-specific data cannot be investigated via the forum. Thank you!
system | 2022-04-02 23:04:24 UTC | #3
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 13771