Dileepkaranki | 2024-07-22 18:06:16 UTC | #1
Regarding https://developer.genesys.cloud/forum/t/tracking-changes-made-by-nightly-process/5265/4?u=dileepkaranki If there is a unknown bug related to past 6 months data and genesys fixed it this month and updates are made to existing data. If I use the conversation jobs endpoint with interval July1st2023 to current date. Will I be recieving only the current interval data or by including the corrected data of past 6 months as data correction is performed in current month. @crespino @tim.smith @JohnCarnell @EosRios @Vance can you look into this and provide your inputs. Thanks and regards, Dileep
Dileepkaranki | 2024-08-12 16:37:11 UTC | #2
Hi @EosRios @JohnCarnell Could you provide information about historical data correction
Dileepkaranki | 2024-08-13 16:33:10 UTC | #3
@Jerome.Saint-Marc I brought up this query because
When I queried the conversation data from Genesys Cloud two days ago, it showed only one thandle metric. Yesterday, when I queried the same conversation, it showed two thandle metrics. However, when I queried it again today, it returned to showing only one thandle metric. I heard metrics are immutable but based on above scenario I don't think so.
Could someone clarify my queries Metrics: Segments:
Jerome.Saint-Marc | 2024-08-13 16:42:11 UTC | #4
I don't have info or knowledge on that part. This is a forum and not a support site with tickets and SLA. I would suggest to work with Customer Care.
system | 2024-09-12 16:42:57 UTC | #5
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 27315