Alex_Kopt | 2021-10-07 14:36:23 UTC | #1
Hi all,
Once I already had a very great help on the forum. I hope will get help now too.
I need to load history data for adherence and interactions.
Genesys Team Support provided me:
- conversationdetailsjob
- userdetailsjob
But this jobs does not have enough response body, they are not complete as
- /api/v2/analytics/conversations/aggregates/query
- /api/v2/workforcemanagement/managementunits/{managementunitid}/historicaladherencequery
I expect to get history as it is, because your platform has automated updates for users names, management units ids and etc.
Is there any possible way for that? Or should I download day after day from the beginning?
system | 2021-11-07 14:35:33 UTC | #2
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