Jeff_Savin | 2018-09-18 18:33:42 UTC | #1
Is there a way to play hold music during an inbound flow and not just an in-queue flow?
We have a use case where we play a recording at the start of our inbound flow, perform a data action and a few routing decisions, and then route to a queue and specify that the in-queue flow plays hold music. This creates a fair amount of dead air space (6 seconds) between the time the audio sequence ends and the in-queue flow hold music starts.
tim.smith | 2018-09-18 19:03:56 UTC | #2
Not currently. You can request the feature here: https://purecloud.ideas.aha.io/ideas
Jeff_Savin | 2018-09-18 19:15:20 UTC | #3
Thanks for the quick response, will do.
system | 2018-10-19 19:15:23 UTC | #4
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