enotani | 2023-03-25 10:11:06 UTC | #1
Hello,
We're looking at ways agents can disconnect multiple users who are monitoring interactions. The reason is that if there is a user being monitored, the agent will not be able to invoke the secure flow. It was possible to disconnect only one user from the script using the following API endpoint: *Use "Genesys Cloud Data Actions"
- Get monitoring participants
GET /api/v2/conversations/{conversationId}
- Disconnecting monitoring participants
PATCH /api/v2/conversations/{conversationId}/participants/{participantId}
However, if there are multiple users who are monitoring, it is not known how to disconnect them all. Is there a way to disconnect all monitored participants from the script with as few button clicks as possible?
Best Regards, Hirofumi Enotani
system | 2023-04-25 10:11:30 UTC | #2
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 19121