YutoShukuya | 2024-01-23 00:51:35 UTC | #1
Hi
Target topic: v2.users.{id}.conversations
What parameter should I refer to in order to get the status of an outside line being on hold?
Currently, only calls.held : true / false is used to determine that a call is on hold, but this does not determine that the customer is on hold during the consultation transfer.
Can an outside line use only calls.confirmed : true / false to determine that the customer is on hold? Or can you please tell me if it is possible to determine pending by referring to both calls.held : true / false and calls.confined : true / false together, or by using completely different parameters?
system | 2024-02-23 00:52:03 UTC | #2
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ref: 24237