kaori.nagata | 2024-02-02 14:29:48 UTC | #1
Hello.
I would like to disable ANI and DNIS masking for myinteractions.
API I have run:"/api/v2/analytics/reporting/settings"
{ "myInteractionsPiiMaskingEnabled": false }
Execution resulted in a Response of 200 OK, but the result did not include anything about myInteractions. { "piiMaskingEnabled": false,. "queueAgentAccessObfuscation": false }
I checked My Interactions on the GenesysCloud screen, It is still masked.
If anyone knows how to disable ANI and DNIS masking for My Interactions, please let me know.
ralegner | 2024-02-02 14:35:11 UTC | #2
Hello! We don't have this capability to disable this setting yet, but we're very close to releasing a feature that will allow this to be disabled. The feature is being tracked here https://genesyscloud.ideas.aha.io/ideas/DIG-I-1228
kaori.nagata | 2024-02-05 00:56:00 UTC | #3
Hello.
Thanks for the information. I will wait for the release as I understand it is currently under development.
system | 2024-03-06 00:56:16 UTC | #4
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