Tarik_CHAFFAG | 2024-02-23 11:18:58 UTC | #1
Hi, each agent manages a portfolio, I have a dependency table, how can I route a whatsapp message to the agent who has to process it directly.
Regards
Greg_Boston | 2024-02-26 12:45:38 UTC | #2
@Tarik_CHAFFAG 1 possible solution, there are likely many others, is to have your agents on a Queue by themselves. When the message comes into your Architect Flow config, you can do a lookup to your dependency table (based on from address on the message, or other means), and make a decision step to route the message to the queue the agent who needs to process it is on.
system | 2024-03-28 12:45:50 UTC | #3
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