Genesys Casual

In my case, it all started with someone from my college group. We used to exchange ideas and discuss topics from our classes, and one day that person recommended me for a job at a company that works with Genesys.

I'm still here today, and the funniest part is that the person who referred me is now my manager! 😄

I'd love to hear your story. How did your Genesys journey begin?

Around 15 years ago I think.

First job in the field, as an intern while on college.

Back then it was Genesys Engage, and for the first few months all I did was read some gigantic manuals (They had like 500+ printed pages) to learn everything about how to install and setup each component... Good times haha

Wow, that's awesome! 😄 Starting out by diving into 500+ page manuals sounds like quite the initiation. I guess it gave you a really solid foundation, though.

It's amazing how much things have changed since the Genesys Engage days.

Thanks for sharing, that's a great story!

Sounds like you owe her a big "thank you"! 🤣

My Genesys journey started with a simple question: How can we improve the customer journey after hours? At the time (2025), there wasn’t an after-hours callback option, so we set out to build one using Genesys Cloud.

That project sparked my interest in Architect, automation, integrations, and AI. Looking back, I never imagined one customer journey challenge would lead to such a rewarding learning experience.

There is still so much to learn, and that’s one of the things I enjoy most about working with Genesys. I’m learning something new every day. The Genesys Community has also been a big part of that journey. 😊

That's an inspiring journey! 😊

It's incredible how one challenge turned into a passion.

And I completely agree, the continuous learning is one of the best parts of working with Genesys.

Thanks for sharing!

Thank you Camila! 😊 I completely agree. The technology keeps evolving, which means we're all continuously learning. That's one of the reasons I enjoy being part of this community.

I was responsible for a team of AVAYA and NICE specialists, but I recognized that the future was moving toward cloud solutions. That's when I discovered GENESYS CLOUD and embraced the challenge of building a dedicated team of Genesys Cloud experts.

I started this journey in 2020. Today, our team has grown to more than 60 specialists, earned over 230 Genesys badges, developed dozens of full Genesys Cloud experts, and achieved more than six Maestro certifications-making us pioneers in Latin America.

I truly believe that knowledge sharing is one of the most powerful drivers of growth. Every conversation, every experience, and every challenge is an opportunity to learn, evolve, and inspire others to do the same.

🤗