caseymoore | 2020-03-29 03:37:08 UTC | #1
Hi,
I'm very new to PureCloud, or GenesysCloud, and I'm having a hard time learning how to create a new user in Zendesk with the caller's details, when the phone number isn't found in Zendesk. Rather than assigning the ticket to the agent when a phone number inquiry results in zero matches, I need to create a new user.
I've been told this is possible, but can't find any literature for guidance. Any advice is greatly appreciated.
Jason_Mathison | 2020-03-30 01:40:22 UTC | #2
We do not provide a "Create user" data action out of the box, however it looks like it should be reasonably easy to create. Zendesk documents the rest API for this here: https://developer.zendesk.com/rest_api/docs/support/users#create-user
I would suggest copying one of the existing Zendesk actions and then making the changes from there (like changing it to be a POST) and updating the input and output contracts based on the API documentation. If you get stuck feel free to post an export of your action (or you might have to paste it in due to be a new user).
system | 2020-04-30 01:40:24 UTC | #3
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 7429