robertosilva | 2021-04-08 12:38:13 UTC | #1
Good Morning.
How do I determine which flows a call went through?
I have the information sip: c3ad4c95-bd99-4fd7-986e-2ab98874061d@127.0.0.1; language = pt-BR; user = ivr in the Participant Address field, but I can't do anything with it.
How can I get this via Api?
Thank you very much.
Jerome.Saint-Marc | 2021-04-08 15:07:21 UTC | #2
Hello,
One of the ways to find this info is to get the conversation details (Analytics API): GET /api/v2/analytics/conversations/{conversationId}/details
In the IVR's participant structure (purpose = ivr), check the session in sessions array. The session contains a "flow" attribute - whose value is a structure with flow related information (flowId, flowName, ...).
Regards,
system | 2021-05-09 15:07:22 UTC | #3
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 10546