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How do I get number of callers waiting on a specific queue?

  • 1.  How do I get number of callers waiting on a specific queue?

    Posted 06-05-2025 18:31

    Jorge_Diaz | 2024-07-31 17:03:46 UTC | #1

    Hi,

    I've been trying different /api/v2/analytics/queues endpoints, but I have not been able to find one that gives me the details I need. I can figure out how many agents are available, and their status, but not the callers.


    Jorge_Diaz | 2024-07-31 20:27:48 UTC | #2

    The /analytics/queues/observations/query solved the issue for me.


    system | 2024-08-30 20:28:13 UTC | #3

    This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.


    This post was migrated from the old Developer Forum.

    ref: 27508