Genesys Casual

How do you clear your head before you start your work in the morning?

My dog ​​and I start the day with a 10 kilometer walk through our forest and down along the water - and no, unfortunately the water is still too cold for me to jump in!

#General

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Rikke Knudsen
Principal CX Advisory Consultant
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@Rikke Knudsen Your scenery is absolutely beautiful! Wow! My morning moment is just my coffee. I try my best to wake up before everyone else to sip it slowly and quietly before the chaos of the day begins. It's a small thing, but really makes a difference! 

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Ami Defesche
Senior Manager, Online Communities
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I totally agree - quiet mornings before everyone else wakes up are simply the best!

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Rikke Knudsen
Principal CX Advisory Consultant
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Original Message:
Sent: 06-01-2026 09:18
From: Ami Defesche
Subject: How do you ensure a good start to the day?

@Rikke Knudsen Your scenery is absolutely beautiful! Wow! My morning moment is just my coffee. I try my best to wake up before everyone else to sip it slowly and quietly before the chaos of the day begins. It's a small thing, but really makes a difference! 

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Ami Defesche
Senior Manager, Online Communities
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Hey @Rikke Knudsen , that's unfair, okay? I only see gray buildings here in my city! Hahaha, great place! 

For me, everything starts with coffee. The freshly ground beans and the whole preparation process feel like the calm before the storm!

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Arthur Pereira Reinoldes
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Sounds like you're in the middle of a vibrant city, I love that too, especially all the fantastic coffee shops you pass by - so yeah, a nice cup of coffee, I'm a fan of that too

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Rikke Knudsen
Principal CX Advisory Consultant
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Original Message:
Sent: 06-01-2026 13:37
From: Arthur Pereira Reinoldes
Subject: How do you ensure a good start to the day?

Hey @Rikke Knudsen , that's unfair, okay? I only see gray buildings here in my city! Hahaha, great place! 

For me, everything starts with coffee. The freshly ground beans and the whole preparation process feel like the calm before the storm!

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Arthur Pereira Reinoldes
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This is right out of a movie. What a wonderful way to start your day. Certainly blessed with the best.
I start with a good coffee while scanning my to do notes from they day before to keep me focused on the right things but I could do with a 10km walk. Hope to join you someday.

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Chantelle Fraser
Senior CX Advisory Consultant
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Yes, one day we will take the trip together - including all our dogs and at the same time I'll make sure to bring a good cup of coffee

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Rikke Knudsen
Principal CX Advisory Consultant
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Original Message:
Sent: 06-02-2026 02:28
From: Chantelle Fraser
Subject: How do you ensure a good start to the day?

This is right out of a movie. What a wonderful way to start your day. Certainly blessed with the best.
I start with a good coffee while scanning my to do notes from they day before to keep me focused on the right things but I could do with a 10km walk. Hope to join you someday.

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Chantelle Fraser
Senior CX Advisory Consultant
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Hi Rikke,

For me, it's a good cup of coffee before the day begins ☕.

It's a simple ritual, but taking a few quiet minutes to enjoy a coffee and mentally plan the day ahead helps me clear my head and get focused before diving into work.

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Phaneendra
Technical Solutions Consultant
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Sounds like we're all on the coffee team ☕ and I agree, a little focus time before the race starts is what's needed

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Rikke Knudsen
Principal CX Advisory Consultant
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Original Message:
Sent: 06-02-2026 02:47
From: Phaneendra Avatapalli
Subject: How do you ensure a good start to the day?

Hi Rikke,

For me, it's a good cup of coffee before the day begins ☕.

It's a simple ritual, but taking a few quiet minutes to enjoy a coffee and mentally plan the day ahead helps me clear my head and get focused before diving into work.

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Phaneendra
Technical Solutions Consultant
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Thank you Rikke ! Starting the day the way with clearing the cobwebs of the night giving your brain a break is just what I like to do. I run: which ever city, filed, forest, mountain range I found on my way I just do that. When on Business Trip or Holiday this is the best way to visit a place and get a sense of the environment. One last thing I try (and not always succeed) I smile and keep reminding myself that I am 'rich' of experiences and the people around me make it even happier. So start the day with a smile :-). Skc (PS: This view is from a morning run in Brittany)

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Samia Khelifi
CX Advisory Senior Manager
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There are so many things in your answer that I just love and miss...

Running is clearly what I miss, if my body could handle it it would still be my first choice too, but walking is now what I prefer, which also gives some amazing experiences.

The second is "smile", something I 100% connect with you - smile and joy = @Samia Khelifi - maybe I should try to introduce the same "think of it as something of the first" - thanks Samia as always very inspiring
And fantastic picture you have included

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Rikke Knudsen
Principal CX Advisory Consultant
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Original Message:
Sent: 06-02-2026 03:25
From: Samia Khelifi
Subject: How do you ensure a good start to the day?

Thank you Rikke ! Starting the day the way with clearing the cobwebs of the night giving your brain a break is just what I like to do. I run: which ever city, filed, forest, mountain range I found on my way I just do that. When on Business Trip or Holiday this is the best way to visit a place and get a sense of the environment. One last thing I try (and not always succeed) I smile and keep reminding myself that I am 'rich' of experiences and the people around me make it even happier. So start the day with a smile :-). Skc (PS: This view is from a morning run in Brittany)

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Samia Khelifi
CX Advisory Senior Manager
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Hi everyone, how are you?

@Rikke Knudsen

What an incredible landscape.

You guys are in great shape hahaha.

I walk my pets, listen to music...

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Juliano Fernandes Mendes Pimentel De Paiva
Genesys Analyst
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I always start my day at least an hour before my first meeting, walking around the quiet neighborhood, listening to my daily devotion and a prayer to God for giving me another beautiful day.  

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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
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That view is amazing! 

For me, a good start to the day is usually some move gym or dancing, followed by a calm breakfast before work.

It helps me clear my head and start the day with more energy, instead of jumping straight from waking up into problem-solving mode.

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Fabíola Freitas
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Fun question! I start every day with 30 minutes of yoga. It's the first thing I do after getting up, is early enough that it's uninterrupted by the kids (during the week at least), and is a great way to ease into the day.  I follow that with some warm coffee and, in the spring/summer, some quiet time outside watering the garden. Except on rainy days like today, of course :) 

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Emily Kammerer
Director-Contact Center Operations
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With a large cup of coffee!

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Thiago Miyaguchi
na
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Hi @Rikke Knudsen!

I was so jealous, but happy for you!! 😀🤗

On my days, I have a good breakfast, calmly, and enjoy listening to good music while starting work.

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Edgar Dreger
Senior Genesys Analyst
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Silence and a good coffee for me.

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Vasylyna Gumel
Senior CX Advisory Consultant
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I try to prepared my self to the day that im going to have. Sometimes i start in the day before. checking my meetings, let the meal almost done to let my day less hard.

I like to drink and eat my breakfest, comtemplating the sunrise

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Cevila Rosa
unkonwed
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A little breakfast, cup of tea and a little walk around my local park- your walk looks much more awesome!

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Bijal Shah
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I start my day with a good cup of coffee before the day begins...

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Richa Sharma
Staff Analyst - Quality Intelligence
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Hi Rikke!

I totally agree. A 10k run in the morning always works for me; it's the best way to clear my head. Add a good cup of coffee to that, and I'm ready for the day.

Cheers!

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Carlos Mora Mendoza
Support Technician
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Hi Rikke, First of all, having a good coffee and then exercising.

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Cesar Padilla
INDRA COLOMBIA
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Strong coffee and then 5 minutes in the garden with the Dog, before putting music on and logging on for another day!

I always have music on whilst working as it helps with focus.

I don't quite have the views or local walking areas like those pictures - very nice !

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Kevin Roddis
Engineer
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I try to start my day with a simple routine that helps me clear my mind before work begins. Usually, I take a few minutes to organize my priorities, check what needs immediate attention, and avoid jumping straight into messages without a plan.

A good coffee also helps a lot! 😊

When possible, I like to start with the most important or complex task first, while my mind is still fresh. It makes the rest of the day feel more organized and productive.

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Alex Sander Felicio
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Definitely coffee, although it's decaff for me these days. 5 minutes of peace and quiet after dropping the kids off is perfect before I start my work day.

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Dave Stockdale
Voice Engineer
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How do I clear my head before I start work in the morning?

I hurkle durkle.

Yes, that is a real word. Yes, it is now part of my personality.

I give myself a solid 30 minutes of intentional not-getting-up. No guilt. No dramatic productivity montage. Just a slow entry into the day before I become a person with responsibilities.

Then comes coffee, because obviously.

After that, I take the first quiet stretch of the morning to block out my day, set reminder alarms, and journal for about 15 minutes. Nothing fancy. Just enough structure to keep my brain from opening 47 tabs at once and calling it a plan.

The whole routine takes about an hour and a half to two hours, and honestly? It has become one of the best things I do for myself.

Slow start. Clear head. Coffee first. Chaos later.

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AmySessions
Individual Only Contact AccountDivision Manager, Utility Customer Service
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I will immediately be incorporating hurkle durkle into my vocabulary and routine. Thank you for teaching me something today @Amy Sessions!

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Ami Defesche
Senior Manager, Online Communities
------------------------------

Original Message:
Sent: 06-24-2026 08:20
From: Amy Sessions
Subject: How do you ensure a good start to the day?

How do I clear my head before I start work in the morning?

I hurkle durkle.

Yes, that is a real word. Yes, it is now part of my personality.

I give myself a solid 30 minutes of intentional not-getting-up. No guilt. No dramatic productivity montage. Just a slow entry into the day before I become a person with responsibilities.

Then comes coffee, because obviously.

After that, I take the first quiet stretch of the morning to block out my day, set reminder alarms, and journal for about 15 minutes. Nothing fancy. Just enough structure to keep my brain from opening 47 tabs at once and calling it a plan.

The whole routine takes about an hour and a half to two hours, and honestly? It has become one of the best things I do for myself.

Slow start. Clear head. Coffee first. Chaos later.

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AmySessions
Individual Only Contact AccountDivision Manager, Utility Customer Service
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I highly recommend it! Once you get good at it, you will wonder why people start any other way.

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AmySessions
assessions@hotmail.com
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Original Message:
Sent: 06-24-2026 10:08
From: Ami Defesche
Subject: How do you ensure a good start to the day?

I will immediately be incorporating hurkle durkle into my vocabulary and routine. Thank you for teaching me something today @Amy Sessions!

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Ami Defesche
Senior Manager, Online Communities
------------------------------


Original Message:
Sent: 06-24-2026 08:20
From: Amy Sessions
Subject: How do you ensure a good start to the day?

How do I clear my head before I start work in the morning?

I hurkle durkle.

Yes, that is a real word. Yes, it is now part of my personality.

I give myself a solid 30 minutes of intentional not-getting-up. No guilt. No dramatic productivity montage. Just a slow entry into the day before I become a person with responsibilities.

Then comes coffee, because obviously.

After that, I take the first quiet stretch of the morning to block out my day, set reminder alarms, and journal for about 15 minutes. Nothing fancy. Just enough structure to keep my brain from opening 47 tabs at once and calling it a plan.

The whole routine takes about an hour and a half to two hours, and honestly? It has become one of the best things I do for myself.

Slow start. Clear head. Coffee first. Chaos later.

------------------------------
AmySessions
Individual Only Contact AccountDivision Manager, Utility Customer Service
------------------------------

I love this! 

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Emily Kammerer
Director-Contact Center Operations
------------------------------

Original Message:
Sent: 06-24-2026 08:20
From: Amy Sessions
Subject: How do you ensure a good start to the day?

How do I clear my head before I start work in the morning?

I hurkle durkle.

Yes, that is a real word. Yes, it is now part of my personality.

I give myself a solid 30 minutes of intentional not-getting-up. No guilt. No dramatic productivity montage. Just a slow entry into the day before I become a person with responsibilities.

Then comes coffee, because obviously.

After that, I take the first quiet stretch of the morning to block out my day, set reminder alarms, and journal for about 15 minutes. Nothing fancy. Just enough structure to keep my brain from opening 47 tabs at once and calling it a plan.

The whole routine takes about an hour and a half to two hours, and honestly? It has become one of the best things I do for myself.

Slow start. Clear head. Coffee first. Chaos later.

------------------------------
AmySessions
Individual Only Contact AccountDivision Manager, Utility Customer Service
------------------------------

I start my day with a cup of coffee on my patio with my two dogs. My home faces west, so I get a lot of morning shade, and it is the perfect temperature in the summer to slowly start my day with my pups. When it is too cold, we all cuddle on the couch with my coffee!

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Kelsie Bowles
Senior Professional Services Consultant
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I've chosen to start my workdays at 6 am, but am not a morning person - it's even too early to feed the birds at the feeder, but can sometimes hear an owl in the distance.  So, I'm definitely on #teamcoffe for some liquid motivation.  If the wisteria is in bloom, I also take some nice deep breaths on the walk across the patio to my office in the casita.  🌚🦉🪻☕

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misty m mitchell-arizpe de garcia
Genesys - Employees, Sr Director, Orchestrators & EDU Strategy
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Wisteria is the BEST smell! And no candle or air freshener seems to properly capture the smell of the fresh flowers. 

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Ami Defesche
Senior Manager, Online Communities
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Original Message:
Sent: 06-25-2026 17:10
From: Misty Mitchell-Arizpe
Subject: How do you ensure a good start to the day?

I've chosen to start my workdays at 6 am, but am not a morning person - it's even too early to feed the birds at the feeder, but can sometimes hear an owl in the distance.  So, I'm definitely on #teamcoffe for some liquid motivation.  If the wisteria is in bloom, I also take some nice deep breaths on the walk across the patio to my office in the casita.  🌚🦉🪻☕

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misty m mitchell-arizpe de garcia
Genesys - Employees, Sr Director, Orchestrators & EDU Strategy
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I enjoy a peaceful half hour with my dog and wife. Either lounging on the couch or a nice walk through the neighborhood. 

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Evan Feick
Sr Technical Account Manager
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I'm only seeing this post now... the pictures are absolutely beautiful and what a wonderful way to start the day. I love doing sport too, outdoors whenever possible, ideally by the sea, or at the gym before work. It helps me reconnect with myself, recharge, and start the working day with the right energy! 

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Simona Di Donato
Senior CX Advisory Consultant
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