6ocukom | 2023-09-01 09:08:39 UTC | #1
Hello, can you please advise how to get skills in the queue? What I mean is: on this request api/v2/conversations/calls/{$conversationId}, I get calls. In the response from the server I noticed that there is such a property "conversationRoutingData->skills" in the queue, but it is empty, although the user has skills. What am I doing wrong? How can I customize the queue to get the skills property not empty in the response from the server? Thank you
system | 2023-10-02 09:04:05 UTC | #2
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