BaptisteC | 2017-11-30 09:37:44 UTC | #1
Hello,
How to change the queue of a conversation/participant? Is it possible?
Thanks!
anon28066628 | 2017-11-30 14:39:43 UTC | #2
An existing ACD participant (Queue) can't be deleted or have its Queue ID altered, if that's what you mean by 'change', but the conversation can be transferred to another Queue. This appears as a second ACD participant in the conversation.
system | 2017-12-31 14:39:47 UTC | #3
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