Stan | 2016-12-13 03:31:11 UTC | #1
I use "api/v2/users/{userId}/routingstatus" body: { "state":"IDLE" }
response: { "status": 400, "code": "bad.request", "message": "Can only transition an agent's status to IDLE", "contextId": "62c62624-31bc-48bb-ac9e-33b7d8b3ca3a", "details": [], "errors": [] }
tim.smith | 2016-12-13 15:06:46 UTC | #2
See the article Understanding Presence. There's a section at the bottom about ACD Routing Status that explains what to expect from and how to use the routing status.
system | 2017-08-28 19:29:22 UTC | #3
This post was migrated from the old Developer Forum.
ref: 713