chengcheng | 2022-04-07 04:12:45 UTC | #1
Hi
is there any way to change the telephone number displayed in customer side when do outbound ? for example, agent's telephone number was 1234567890, but want to displayed in customer telephone as 0987654321 when make a outbound call by this agent.
Jerome.Saint-Marc | 2022-04-07 08:31:05 UTC | #2
Hello,
I think this feature just got released (enhancements in Caller ID selection for outbound calls). I didn't notice it in the announcements but it shows up in my environment. https://help.mypurecloud.com/articles/use-the-prioritized-caller-selection-feature-to-configure-caller-id-information/
Regards,
chengcheng | 2022-04-08 11:56:12 UTC | #3
hi Jerome
thank you so much for your reply. I found that all of those setting for callerId was E.164 format, for example, it display the telephone as +8112345678. what our business want to display in call recipients was 012012345678.
we have tried set callerID as 012012345678 in conversation API when make a outbound call, but it also not work well. do you have any suggestion about it ?
Best Regards, Chengcheng
Jerome.Saint-Marc | 2022-04-08 13:28:42 UTC | #4
No. I unfortunately don't know. Possibly manipulating trunk settings (Admin - Telephony - Trunks) if you are using BYOC Cloud or BYOC Premise.
Regards,
system | 2022-05-09 13:29:23 UTC | #5
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