kazu | 2020-01-24 01:27:14 UTC | #1
Please tell me how to check user's stack interaction in PureCloud API.
tim.smith | 2020-01-22 17:23:12 UTC | #2
I'm not sure what you mean by "stack interactions". Can you provide some context?
kazu | 2020-01-23 02:55:41 UTC | #3
Hi tim-san
Thank you for the update.
I'm not sure what you mean by "stack interactions". Can you provide some context?
I'm sorry. I misspelled it. It was "stuck interactions". This was causing the queued user not to receive a call.
tim.smith | 2020-01-23 16:22:22 UTC | #4
First, here's the documentation for that API. Please take the time to contact PureCloud Care if this is a recurring issue; stuck conversations should not happen.
Performs a full conversation teardown. Issues disconnect requests for any connected media. Applies a system wrap-up code to any participants that are pending wrap-up. This is not intended to be the normal way of ending interactions but is available in the event of problems with the application to allow a resyncronization of state across all components. It is recommended that users submit a support case if they are relying on this endpoint systematically as there is likely something that needs investigation.
You can forcibly disconnect a conversation using POST /api/v2/conversations/{conversationId}/disconnect.
kazu | 2020-01-24 01:20:53 UTC | #5
Hi tim-san
Thank you for the update.
First, here's the documentation for that API. Please take the time to contact PureCloud Care if this is a recurring issue; stuck conversations should not happen.
understood thank you.
You can forcibly disconnect a conversation using POST /api/v2/conversations/{conversationId}/disconnect
I understand that the method of deleting after the ConversationID can be specified can be executed from PureCloud UI in addition to the above API. I would like to know if there is a way to check "stuck interactions" by API.
tim.smith | 2020-01-24 16:05:29 UTC | #6
kazu, post:5, topic:6937
I would like to know if there is a way to check "stuck interactions" by API.
You can't identify stuck conversations via looking at API data. PureCloud doesn't think there's a problem with the conversation, but a human does, which is what makes it stuck.
kazu | 2020-01-27 05:38:22 UTC | #7
You can't identify stuck conversations via looking at API data. PureCloud doesn't think there's a problem with the conversation, but a human does, which is what makes it stuck
I understand. Thank you for your answer.
system | 2020-02-27 05:35:56 UTC | #8
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 6937