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How to Download purecloud call log and recording

  • 1.  How to Download purecloud call log and recording

    Posted 06-05-2025 18:21

    terrytsang | 2022-02-10 07:47:56 UTC | #1

    We would like to collect the Call Log information with following information for some analysis and quality assurance

    1. Caller Phone number
    2. Agent Login Id
    3. Call in time
    4. Call Duration
    5. Recording Media files or download link.

    system | 2022-03-13 07:48:34 UTC | #2

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.


    This post was migrated from the old Developer Forum.

    ref: 13538