kameysh | 2024-11-21 08:36:15 UTC | #1
Hi,
I'm looking for an option to download the chat transcript from the genesys web messaging (Admin panel configured UI). Is there any API we can call to or any commands/event available to access the chat transcript?
crespino | 2024-11-21 19:51:33 UTC | #2
You can use this API to get the transcript: https://developer.genesys.cloud/devapps/api-explorer#get-api-v2-speechandtextanalytics-conversations--conversationId--communications--communicationId--transcripturl. You'll need both the Conversation ID and the Communication ID to obtain that.
Or you can use the Recording API: https://developer.genesys.cloud/devapps/api-explorer#get-api-v2-conversations--conversationId--recordings. The recording of a web messaging conversation is just the transcript. The recording API will return you a signed S3 URL and then you can go pull down the transcript of the conversation from S3.
kameysh | 2024-11-22 14:38:09 UTC | #3
@crespino , Can you tell me from where can i obtain the conversation ID to pass it in the parameter?
kameysh | 2024-11-29 06:39:53 UTC | #4
i'm awaiting your response on this! Do we need auth token and then hit API? or just the conversation ID is enough to fetch the chat transcript?
If so, how can I obtain the chat transcript?
crespino | 2024-12-02 15:06:13 UTC | #5
As with all of our APIs, you must have an auth token first.
system | 2025-01-02 15:07:05 UTC | #6
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