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How to filter away <#sec calls when fetching servicelevel?

  • 1.  How to filter away <#sec calls when fetching servicelevel?

    Posted 06-05-2025 18:05

    TorgeirHansen | 2017-08-04 08:51:35 UTC | #1

    Hi,

    I'm trying to fetch the servicelevel for a set of queues, and filtering away calls that have been abandoned in less than x seconds but I'm not having much luck with the filter.

    So the bit that works fine (fetching servicelevel for a list of queues within an interval) looks like this: ` var query = new AggregationQuery(); query.Interval = GetIntervalString(30); // last 30 minutes query.GroupBy = new List<AggregationQuery.GroupByEnum>() { AggregationQuery.GroupByEnum.Queueid }; query.Metrics = new List<AggregationQuery.MetricsEnum>() { AggregationQuery.MetricsEnum.Oservicelevel }; query.Filter = GetAnalyticsQueueFilter(queues); analyticsApi.PostAnalyticsConversationsAggregatesQuery(query); `

    GetAnalyticsQueueFilter looks like this:

    var predicate = new List<AnalyticsQueryPredicate>();

    foreach (var queue in queues) { predicate.Add(new AnalyticsQueryPredicate(Dimension: AnalyticsQueryPredicate.DimensionEnum.Queueid, _Operator: AnalyticsQueryPredicate.OperatorEnum.Matches, Value: queue.Id)); }

    var clausesList = new List<AnalyticsQueryClause>() { new AnalyticsQueryClause(AnalyticsQueryClause.TypeEnum.Or, predicate) };

    var andPredicates = new List<AnalyticsQueryPredicate>() { new AnalyticsQueryPredicate(Dimension: AnalyticsQueryPredicate.DimensionEnum.Mediatype, _Operator: AnalyticsQueryPredicate.OperatorEnum.Matches, Value: "voice") };

    return new AnalyticsQueryFilter(AnalyticsQueryFilter.TypeEnum.And, clausesList, andPredicates);

    However, when I try to expand my andPredicates either include or consist only of this: new AnalyticsQueryPredicate(Metric: AnalyticsQueryPredicate.MetricEnum.Tabandon, Range: new NumericRange(10));

    I get a 400/bad request: Only dimensional filters and conjunctions/disjunctions of dimensional filters are allowed

    Any tips?

    anon28066628 | 2017-08-04 15:40:59 UTC | #2

    Please see the documentation for User-defined Views on Aggregations.

    system | 2017-09-04 15:41:20 UTC | #3

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 1646



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