ykale | 2018-04-03 20:18:14 UTC | #1
Hi,
I am trying to figure out a way to know if customer has called in a couple times and not connected to an agent?
Say they called, hung up, called, hung up (for whatever reason – maybe they were pulled away on something), and they are just now getting to an agent.
tim.smith | 2018-04-03 20:19:02 UTC | #2
Here's a thread about how to find abandoned conversations: https://developer.mypurecloud.com/forum/t/how-to-get-conversation-details-for-abandoned-calls/279
ykale | 2018-04-17 06:15:13 UTC | #3
Thank you Tim, this was helpful.
system | 2018-05-18 06:23:54 UTC | #4
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