Dinesh_Akkera | 2023-05-17 02:17:40 UTC | #1
Hi. I want to find the number of agents logged in with a queue. How do I find it through an Action?
Thank you.
Jerome.Saint-Marc | 2023-05-17 09:28:03 UTC | #2
Hello,
You can create a Genesys Cloud Data Actions integration and invoke a Queue Observation Query using POST /api/v2/analytics/queues/observations/query.
Regards,
Jason_Mathison | 2023-05-18 13:16:49 UTC | #3
Here are a couple of examples of people doing this:
https://developer.genesys.cloud/forum/t/acd-queue-routing-based-on-if-queue-has-agents-logged-in/2499/3
https://developer.genesys.cloud/forum/t/agents-logged-into-queue-bad-syntax/5739
--Jason
system | 2023-06-18 13:17:32 UTC | #4
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