kphung | 2019-11-01 22:51:13 UTC | #1
How to get all the interactions (calls,chats,emails) for an agent with /api/v2/analytics/conversations/details/query ? If this does not work, how can I get them ?
I've tried using the analytics query builder, but I can't seem to filter for conversations using the participantId
tim.smith | 2019-11-04 15:26:14 UTC | #2
If you're trying to get active conversations for the logged in user, use GET /api/v2/conversations. If you need to use an analytics query, use a segment filter on userId since the participant id will be different for every conversation.
system | 2019-12-05 15:26:15 UTC | #3
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 6396