sushantkumar09 | 2025-02-12 09:11:19 UTC | #1
I want to create an inbound message flow which routes request from api/v2/conversations/messages/{{integrationid}}/inbound/open/message to acd based on the custom atrribute filed "Escalation". { "type": "Text", "text": "help me", "channel": { "type": "Private", "messageId": "{{$randomUUID}}", "to": { "id": "{{integrationid}}" }, "from": { "id": "{{customerId}}" }, "time": "{{current_time}}", "metadate":{ "customAttributes":{ "Escalation": "true" } } } }
This is the request body. I my inbound message flow I want that if "Escalation" =="true" then route to ACD.
system | 2025-03-15 09:11:48 UTC | #2
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