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How to get interacting, idle, interacting and communicating by API explorer to calculate occupancy?

  • 1.  How to get interacting, idle, interacting and communicating by API explorer to calculate occupancy?

    Posted 06-05-2025 18:22

    abdrhmnans | 2022-06-21 10:37:53 UTC | #1

    I need to calculate occupancy and this is the equation that Genesys report uses to calculate it:

    How to get these data by Genesys APIs to make this equation?


    Eos_Rios | 2022-06-21 13:20:48 UTC | #2

    You have to parse the results of POST /api/v2/analytics/users/aggregates/query


    system | 2022-07-22 12:46:40 UTC | #3

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.


    This post was migrated from the old Developer Forum.

    ref: 15244