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  • 1.  How to get queueId

    Posted 06-05-2025 18:20

    mkoya | 2021-08-04 02:46:15 UTC | #1

    Hi,

    I made below Java code for get a queueId. however getUserQueues() is return 403.

    Body: {"message":"You are not authorized to perform the requested action.","code":"not.authorized","status":403}

    Auth process should be success. What more do you need?

    apiClient = ApiClient.Builder.standard() .withBasePath(region) .withRetryConfiguration(retryConfiguration) .withLoggingConfiguration(loggingConfiguration) .withShouldRefreshAccessToken(true) .build();

    ApiResponse<AuthResponse> authResponse = apiClient.authorizeClientCredentials(clientId, clientSecret); System.out.println("authResponse body: " + authResponse.getBody().toString());

    Configuration.setDefaultApiClient(apiClient);

    UsersApi usersApi = new UsersApi(); UserEntityListing response = usersApi.getUsers(null, null, null, null, null, null, null, null); List<User> users = response.getEntities();

    for (User user : users) { UserQueueEntityListing userQueues = usersApi.getUserQueues(user.getId(), null, null, null, null); System.out.println(userQueues); for (UserQueue userQueue : userQueues.getEntities()){ System.out.println("queueId:" + userQueue.getId()); } }

    anon11147534 | 2021-08-12 05:03:17 UTC | #2

    Hi,

    A 403 means you have successfully authenticated but don't have the permissions to request a resource.

    The API documentation for GET /api/v2/users/{userId}/queues shows that the following permissions are required:

    routing:queue:view
routing:queue:join
routing:queueMember:manage

    You will need to ask an admin in your Genesys Cloud organization to add the above permissions to your OAuth Client.

    system | 2021-09-04 08:40:09 UTC | #3

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 11655



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