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How to get the time of internal/external calls (Query for conversation aggregates)

  • 1.  How to get the time of internal/external calls (Query for conversation aggregates)

    Posted 06-05-2025 18:24

    yosuke | 2022-12-21 11:23:49 UTC | #1

    I assume I can get the call time with "tTalk" or "tTalkComplete" in the following query. Is it possible to get the time spent on an internal call and the time spent on an external call separately?

    /api/v2/analytics/conversations/aggregates/query

    system | 2023-01-21 11:24:34 UTC | #2

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 17727



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