Vageesan_Saminathan | 2021-07-20 13:09:11 UTC | #1
I need to get the information on tTalkComplete, tHeldComplete for a particular conversation.
Is there any particular API available
Jerome.Saint-Marc | 2021-07-20 14:16:58 UTC | #2
Hello,
tTalkComplete and tHeldComplete are available in the Conversation Details (Analytics) using one of tese: Get Conversation Details by id - GET /api/v2/analytics/conversations/{conversationId}/details Query for Conversation Details - POST /api/v2/analytics/conversations/details/query Async Query for Conversation Details - POST /api/v2/analytics/conversations/details/jobs
You can find information on the Conversation Details Model and available metrics here.
tTalkComplete and tHeldComplete are also available using Conversation Aggregate Query. See here for Aggregate Query syntax and available metrics.
Regards,
system | 2021-08-20 14:17:02 UTC | #3
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