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How to i loop through the Genesys regions without getting the invalid login creds issue

  • 1.  How to i loop through the Genesys regions without getting the invalid login creds issue

    Posted 06-05-2025 18:09

    skothamachu | 2023-12-04 01:24:02 UTC | #1

    I am facing an Invalid login credentials issue when i am trying to get the data from the PureCloudPlatformClientV2 sdk. The credential works fine when I run the run for the regions individually ,but fails when I try to run them in a loop ( The first region in the loop works, the rest of them fail). I believe this is happing due to config getting saved in the cache. I tried to do the reimport of library but that didn't help. Is there way to clear the cache ?

    Here is what happening when running in loop -

    Here is the code -

    i def getdialerqueue(region,pureCloudAPI,clientID,clientSecret,DbConnStr):

    Reloading the Genesys Module

    importlib.reload(PureCloudPlatformClientV2)

    tablename ='StagingDialerQueues' PureCloudPlatformClientV2.configuration.host = pureCloudAPI logging.info(PureCloudPlatformClientV2.configuration.host) apiclient = PureCloudPlatformClientV2.apiclient.ApiClient().getclientcredentialstoken( clientid=clientID ,client_secret=clientSecret)

    PureCloudPlatformClientV2.configuration.accesstoken = apiclient.accesstoken logging.info("Recevied Access Token")

    try: page_exists = True page = 1

    truncate table

    GC.exesqlstatment(dbconnString= DbConnStr,sqlstatement= 'Truncate table StagingDialerQueues')

    create an instance of the API class

    api_instance = PureCloudPlatformClientV2.RoutingApi()

    while (page_exists):

    apiresponse = apiinstance.getroutingqueues(pagesize=100, pagenumber = page) jsonresponse = json.loads((apiresponse.tojson())) loadtoDB(region=region,DbConnStr=DbConnStr,tablename =tablename,data=jsonresponse)

    if jsonresponse['pagecount'] > 0 and (jsonresponse['pagenumber'] < jsonresponse['pagecount']) : page = page + 1 page_exists = False

    else: page_exists = False

    except ApiException as e: logging.error("Exception when calling RoutingApi->getroutingqueues: %s\n" % e)

    skothamachu | 2023-12-04 01:27:22 UTC | #2

    It works when i try to run the Region individually

    Just an FYI. I am not looking to run multiple instance of the code on multiple azure function instances for multiple region. Looking to run multiple region on a same infrastructure instance without getting this issue

    Jerome.Saint-Marc | 2023-12-04 09:50:23 UTC | #3

    Hello,

    Can you try with: api_instance = PureCloudPlatformClientV2.RoutingApi(apiclient) ? Also, I don't think that the following is necessary (access token is set on the apiClient inside the get_clientcredentialstoken method): # PureCloudPlatformClientV2.configuration.access_token = apiclient.access_token

    Regards,

    system | 2024-01-04 09:54:42 UTC | #5

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 23474



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