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How to initiate an interaction with a pre-established client-side message

  • 1.  How to initiate an interaction with a pre-established client-side message

    Posted 06-05-2025 18:36

    JuanDavidRuiz | 2022-10-28 16:41:44 UTC | #1

    I have created a web messaging deployment and one of the premises is to send an initial message from the client page by means of a button in its front-end, once this button is pressed a predefined message should be sent without the user typing.

    Angelo_Cicchitto | 2022-11-02 14:01:25 UTC | #2

    Hi @JuanDavidRuiz - to clarify, are you trying to send that predefined inbound message on behalf of the End-User? What are you trying to solve with that? I see two valid alternatives:

    1. You send whatever Inbound Data as Custom Attributes: it will then be visible in Architect Flow as Participant Data. See example here.
    2. You could enable Conversation Auto-Start, and then offer various Quick Replies to End-User: this way, when End-User opens Messenger, the first thing they'll see is the list of Quick Replies to choose from.

    JuanDavidRuiz | 2022-11-02 14:50:44 UTC | #3

    Hi @Angelo_Cicchitto, I am trying to have the message containing the <textarea> in the HTML, sent to the web-messaging as if the client had typed directly in the chat window, I do not identify that there is any alternative for sending this text from the user side...however, I think that with the second alternative mentioned I could give answer to this request.

    system | 2022-12-02 14:51:36 UTC | #4

    This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 16960



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