Daniel_Toye | 2019-04-09 17:48:17 UTC | #1
We've ran into the limitations discussed recently in this topic: https://developer.mypurecloud.com/forum/t/how-to-send-sms-using-api/4904
Our goal is, for certain business events, to send an SMS to a client and have responses routed back through our queues to our agents. For example, when one of our clients responds positively to a form or email, we would like to automatically send then an SMS inviting them to discuss further.
Posting a message requires that the authenticated user be on-queue, which means we can't send that initial SMS programmatically on behalf of our agents.
Is there a recommend solution to this? Should we use a third-party solution to send the initial SMS, with replies pointing to our queues? Thanks!
tim.smith | 2019-04-09 18:29:12 UTC | #3
Daniel_Toye, post:1, topic:4951
Posting a message requires that the authenticated user be on-queue, which means we can't send that initial SMS programmatically on behalf of our agents.
This is correct. PureCloud does not offer a non-user method to send SMS messages. However, as mentioned in the other thread, there is a project that's just kicking off for automated outbound SMS. You can share your use case at https://purecloud.ideas.aha.io/ideas.
system | 2019-05-10 18:29:16 UTC | #4
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This post was migrated from the old Developer Forum.
ref: 4951