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How to make On Behalf of Queue required on new interactions

  • 1.  How to make On Behalf of Queue required on new interactions

    Posted 06-05-2025 19:02

    luisfajardo | 2023-04-30 03:16:32 UTC | #1

    The Genesys Cloud UI requires both fields to make an outbound call, however the Embeddable Framework allows the user to start a new interaction (outbound call), without specifying the queue.

    Is there a setting I could turn-on to make this field required?

    Thank you


    system | 2023-05-30 03:17:12 UTC | #2

    This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.


    This post was migrated from the old Developer Forum.

    ref: 19693