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How to monitor the messages (content) of the internal chat

  • 1.  How to monitor the messages (content) of the internal chat

    Posted 06-05-2025 19:06

    rocco52 | 2019-01-03 17:17:38 UTC | #1

    Hi. We need to monitor the messages (the content) that are sent between agents through the internal PureCloud chat. Is there an option to monitor these conversations?

    Thank you!

    tim.smith | 2019-01-03 17:23:27 UTC | #2

    There are no APIs for business chat. You can request new features here: https://purecloud.ideas.aha.io/ideas

    system | 2019-02-02 17:35:00 UTC | #3

    This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 4272



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