rodinei | 2021-10-01 12:58:46 UTC | #1
Hello all!
I'm trying to escalate an interaction from a digital channel (such as a webchat) to a phone call using a button in the script.
Can anyone help me with that, please?
Thanks
tim.smith | 2021-10-01 13:34:11 UTC | #2
You need to write a custom web app that uses a user-based OAuth flow to get a token and iframe it into the script. It can then offer a button and make user-based API requests. You can't use data actions as those only support client credentials.
system | 2021-11-01 13:34:31 UTC | #3
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