ynoka | 2023-11-06 08:14:05 UTC | #1
Hi, We would like to have a screen popup of a specific web page when receiving a call on Genesys Cloud for Salesforce softphone.
We have considered the following three methods, but they did not meet our requirements.
- Use "Set screen popup" action with the target URL as input
⇒The popup is not triggered until the "Script" button is pressed on the Salesforce softphone. (We would like the pop-up to occur automatically upon receipt of the call. )
- Use "Set participant data" action, the target URL is given as an input for the attribute name "SF_URLPop".
⇒Did not work. (Because it's a feature to pop up Salesforce objects?)
- Use "Set participant data" action, the target URL is given as an input for the attribute name "BR_URLPop".
⇒Did not work. (Because it is a feature for Genesys Cloud for Chrome and not for use in Salesforce?)
To realize the pop-up Is there Any ideas? Thank you
system | 2023-12-07 08:14:44 UTC | #2
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