V176RYY | 2024-04-10 09:41:28 UTC | #1
he API /api/v2/conversations/{conversationId}/participants/{participantId} has a "recording" attribute that can be set to true or false. When set to true, it initiates a user-initiated recording. Agents can listen to their own initiated recordings in their inbox (https://help.mypurecloud.com/articiles/listen-recordings/).
Does anyone know how administrators can retrieve recordings by providing the conversationId or specifying a time interval? Looks like they're different from the recording that /recording API retrieves.
system | 2024-05-10 09:42:18 UTC | #2
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